Introduction

Managing an eCommerce platform comes with its set of challenges, from integrating external systems to optimizing performance. In this article, we’ll explore the challenges faced by a client managing their Drupal-based eCommerce store and the innovative solutions implemented to overcome them.

Managing Orders from Google Shopping Action

One major challenge was managing orders from Google Shopping Action alongside orders from an internal Angular application. By integrating the Drupal store with the Google Shopping Action API, the client gained the ability to manage orders and update tracking information seamlessly through the Drupal admin panel, ensuring synchronization between platforms.

Importing Orders into QuickBooks Online

Another challenge involved importing completed orders into QuickBooks Online for streamlined financial management. Leveraging QuickBooks SDK, a custom script was developed to filter and import completed orders along with payment details. Additionally, a token management system was implemented to ensure seamless authentication with QuickBooks Online.

Online Workshop and Symposium platform using WordPress
Online Workshop and Symposium platform using WordPress

Customizing Order Flow in Drupal

The client required customization of the default order flow in Drupal to incorporate specific stages such as order verification, fraud check, and backorder handling. This was achieved through Drupal rule sets, allowing for the execution of custom scripts via CRON jobs, thereby streamlining the order management process.

Automating Purchase Orders for 3rd Party Vendors

Efficient management of purchase orders for third-party vendors posed another challenge. A custom script was developed to automate the creation and sending of purchase orders to vendors based on stock availability. This automated process ensured timely fulfillment of orders and improved vendor communication

Improving Drupal Website Performance

To address performance issues with the Drupal website, a multi-step optimization strategy was implemented. This involved separating the front-end from the backend, introducing API endpoints for data retrieval, and implementing caching mechanisms using Flat tables and Redis. These optimizations significantly enhanced the website’s performance and user experience.

Conclusion

In conclusion, effective management of an eCommerce platform requires innovative solutions to address various challenges. By leveraging integration with external systems, custom script development, and performance optimization techniques, the client successfully overcame hurdles related to order management, financial integration, customization, automation, and performance. These solutions not only streamlined operations but also enhanced the overall efficiency and scalability of the Drupal-based eCommerce store.

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